With all the horrifying stories occurring on flights recently, a bit of good news in airline travel is certainly welcomed.
Recently, one young woman was traveling alone for the very first time, flying from Baltimore to Rochester. For 16-year-old Ashley, this was a much bigger deal for her given that she was born deaf. She was anxious about missing out on necessary details because she couldn’t hear announcements or the instructions from the flight attendants. She also had a connecting flight at JFK to her final destination of Rochester, which made her all the more nervous.
Luckily, Ashley was flying Delta and when she boarded her flight, one airline attendant handed her a handwritten note with everything she needed to know about the flight.
My daughter who is Deaf took a flight by herself ! The attendant handed her this note on the plane ! Delta makes it amazing! @Delta pic.twitter.com/KQGVBq9uVC— bostonober (@oberlynn13) July 6, 2019
Ashley was overwhelmed with the attendants’ kindness and Delta responded praising their employee for her communication and announcing their intentions to make flying more inclusive for the deaf community.
Over the next few months, airline staffers who can speak sign language will wear badges to identify themselves to other passengers.