Earlier this month, a woman went through a drive-through Starbucks shop to order some coffee. After the initial transaction, she was irritated at the barista because they didn’t have any drink carriers to go with her drink and they could not take her empty cup as trash. She hastily sped off, and the barista thought nothing of the interaction after. But the next day, she went through the same drive through and when she got the same barista, she handed him a card. The card read:
Greetings Starbucks Barista!
Yesterday at your drive-thru we had a less than cheerful encounter. At no fault of yours, you were out of carriers and said you could not take my empty cup (trash). I was less then understanding and my manner was curt.
I need to apologize. The thought of leaving a trail of unkindness like that is so not the path I want to reflect. Not for you, not for me. You are a young man, clearly working hard to build a future and you should be commended. Keep up your attitude of cheer and hope. Stay hopeful no matter what kind of people cross your path (or drive thru 🙂 )
Surely, God has good blessing in store.
You taught this ole lady something yesterday about, kindness, compassion and staying humble.
I thank you! Debbie.
God Bless you today and all your todays.
Along with the note, the lady had attached a 50 dollar bill. The apology and the generous tip has since gone viral, with several people commenting on the letter and how people should be treated, especially people who serve us. Despite a lot of people looking for the story from both parties, both the barista and the woman chose to remain anonymous.